Frequently Asked Questions
Everything you need to know about your Avicii Official Merchandise order.
How do I know I am purchasing authentic Avicii merchandise?
This is the official webstore managed by the Avicii estate. All products featured here are 100% authentic, high-quality licensed goods designed to honor Tim’s legacy.
What is your shipping policy and delivery timeline?
We ship worldwide. Orders are typically processed within 2-3 business days. International shipping times vary by location but generally take between 7 to 21 business days depending on customs processing.
Can I return or exchange an item if the fit isn't right?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start a request.
How should I care for my apparel to ensure it lasts?
To preserve the print and fabric quality, we recommend washing garments inside out in cold water and hanging them to dry. Avoid ironing directly on the printed graphics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do proceeds from the merchandise go to charity?
A portion of the proceeds from official merchandise sales goes to the Tim Bergling Foundation, which supports organizations working in the field of mental health and suicide prevention.